FAQ

What metals do you use? 

All jewelry in the shop is handmade out of recycled 925 sterling silver. I choose to work with silver because it's the most sustainable option for the price.

How do I care for my jewelry? 

Naturally, sterling silver can tarnish over time from exposure to the elements. To take away this tarnish, I provide each jewelry piece with a polishing cloth that keeps the jewelry looking brand new and cared for. All you have to do is gently rub the polishing cloth on the metal to restore to a bright shine. 

What about broken jewelry?

It is my intention to make quality jewelry that last a long time. That being said, I can always fix broken jewelry. If your jewelry breaks, send me an email at hannah@hannahparksdesign.com with a photo attached and we can schedule a repair.

What other items come with the jewelry?

Every jewelry piece comes with a cotton bag, polishing cloth and care instructions. All pieces are shipped in USPS flat rate boxes and wrapped carefully with paper to prevent damage. 

Do you offer gift wrapping? 

If you'd like additional gift wrapping and/or to include a message, I'll happily provide this at no extra cost. After you submit an order, email me at hannah@hannahparksdesign.com. 

Can we make something custom or personalized?

I do not offer custom or personalized orders at this time. I only sell the work I have available in the online shop.

How do I find out my ring size? 

If you are unsure what your ring size is for a particular finger, I recommend this method: 

1) Cut a thin strip of paper about 100 millimeters long (you can also use thin string if you have that)

2) Fold the thin strip of paper around the base of your finger ( as close as possible to your knuckle)

3) Mark the area where the two ends of the paper meet

4) Use a ruler to measure the length in millimeters which will give you the circumference

5) Email me the measurement at hannah@hannahparksdesign.com and I will let you know your ring size

How long will it take to receive my jewelry after I have ordered? 

Production time: Since all jewelry is made to order and each piece is different than the next, the time I need to fabricate varies. Some items can take up to 1 week to make, other more complicated designs take up to 3 weeks. For exact production times, see individual item descriptions. 

Shipping time: All orders come with free 3-5 day flat rate USPS shipping but please note USPS has been experiencing delays because of the pandemic. If you need your shipping expedited, you can select a quicker shipping option at check out. 

Do you ship International? 

I do! Although I don't ship everywhere in the world. At checkout you can check if I ship to a selected country. Please note, buyers are responsible for any custom and import taxes that may apply. I'm also not responsible for delays due to customs. 

Do you accept returns or exchanges? 

All sales are final. I am a small one woman run shop who hand fabricates jewelry to each order so I do not accept returns or exchanges. I do care about your experience and aim for each jewelry piece to have excellent quality and design. If you feel your jewelry needs more time in the studio, please email me at hannah@hannahparksdesign.com and we can make it better. 

Why do you make jewelry? 

Funny you should ask! I actually have a page that explains the mission behind what I do. Learn why I make jewelry 

 Any other questions? Contact me